Review your Products for accuracy and damage. If you find any items that are damaged or do not match the descriptions on your order, report that to us within 48 hours of delivery. In case of error or damage, we will deliver the correct items on the original Order and take back the incorrect or un-merchantable product in its whole, unused, original, received condition. If you cut, use, or install the incorrect or un-merchantable product, it will not be considered returnable, and the cost of replacement items is your responsibility. Delivery fees will not apply to correction orders. If you request additional items to be delivered or returned, delivery fees will apply. We cannot guarantee the timing of the original or correcting delivery, but we will make all reasonable efforts to deliver in a timely manner.
All orders that you place on the website (“Orders”) are subject to acceptance by Solana Panel Inc and its affiliates, and other related websites and subject to the availability of the relevant products on the website (as made available by Solana Panel Inc and its affiliates, and other related websites from time to time) (“Products”). If the Products ordered are not available, you will be notified by e-mail and you will have the option either to wait until the Products are available from stock or to cancel your Order.
Any Orders placed by you will be treated as an offer to purchase the Products from us and we have the right to reject such offers at any time. When you place an Order to purchase a Product from Solana Panel Inc, we will send you a message confirming receipt of your Order and containing the details of your Order (the “Order Confirmation”). The Order Confirmation is an acknowledgment that we have received your Order and does not confirm acceptance of your offer to buy the Product(s) ordered. We only accept your offer and conclude the contract of sale for a Product ordered by you, when we: (i) debit your credit, debit card or (ii) dispatch the Product(s) to you and send an e-mail confirming to you that we’ve dispatched the Product(s) to you (the “Dispatch Confirmation”) (whichever is earliest). If your Order is dispatched in more than one package, you may receive a separate Dispatch Confirmation for each package, and each Dispatch Confirmation and corresponding dispatch will conclude a separate contract of sale between you and us for the Product(s) specified in that Dispatch Confirmation.
You must be over 18 to place an Order through the Website.
If you are not placing an Order as a consumer, you confirm that you have authority to bind any business on whose behalf you place an Order for.
The Products sold on the Website are not intended for commercial re-sale or distribution. We reserve the right to cancel Orders and/or suspend accounts where we believe Products are being ordered in breach of this provision.
If you cancel a scheduled delivery within 24 hours, you must pay the delivery fee. The delivery service is a per-trip transportation service and is not tied to or “included with” any of the items being delivered. If items scheduled to be delivered are back-ordered (will not arrive in time to be included in the delivery), the delivery service will not apply to the back-ordered items, but only to those items being delivered. You will have the opportunity to decide whether to delay the delivery or to take delivery on the available items and will call the back-ordered items.
Delivered products will be delivered curbside to the address on your Order.
Most Products are unloaded by hand. If you request items be returned during delivery, there must be someone on-site to help hand load the Products back onto the delivery truck. If you need us to pick up your returns after the original delivery, a pickup fee will apply.
If you make any change to your Order after your Order is packaged and ready to be delivered to your vehicle or your delivery address, it may take considerable effort for our staff to un-pack, restock, pack and re-band your order. At our discretion, you will be charged a rate of $100.00 to process the entire change.
We require payment in full before Products are ordered and delivered.
All orders are final sale, we are not responsible for any manufacturer’s delays. All orders placed with Solana Panel Inc are final and cannot be cancelled once payment has been made.
Payments are non-refundable. Stenographer and clerical errors are subject to correction.
For pick-up of Products at our warehouse, we are concerned about the safety of people, of your vehicle, and the security of the Products. Our staff will help you load Products on/into your vehicle and occasionally will offer suggestions as to how to safely load and secure Products. If a member of our staff expresses approval for how your load is secured to your vehicle, in no case will Solana Panel Inc assume responsibility for the security of your load. The law holds the licensed driver responsible for the security of the load. It is your (the driver’s) responsibility to (1) load the Products on/into the vehicle and (2) to ensure the security of the load.
When you direct (or give permission to) our staff to load materials on/into your vehicle or trailer, you assume responsibility for any damage that may occur during or after the loading or securing of materials, including (but not limited to) damage to the material, damage to your vehicle (for example: paint, windows, interior fabric, accessories, etc.) or damage to any person or other property. Our staff, at their discretion, can refuse your request for help to load material on/into your vehicle.
When we bring materials to you, please check that the materials are correct before you leave our location. If you find that we have made an error on your order, we will only correct the error if you return the material to our location; we will not be obligated to correct the error by sending a delivery truck to your location. Please keep the material to be exchanged in its original condition.
The responsibility for Order accuracy is yours. A material list is only an estimate of the materials required for your job based on our understanding of the information you have provided. Design changes during construction, construction methods, site variations, mistakes in calculation or omission (caused by any party), and other factors will affect the accuracy of the materials list. We make no warranty of accuracy or completeness for our assistance in developing your materials list. We require you to review the Order thoroughly and make any changes that you feel necessary before approving your Order.
Dirty, damaged, or weathered products: if an item is not in “original condition” (see definition in full Terms of Sale), it is not returnable.
Discontinued Products: They are sold as-is and not returnable.
Due to COVID-19 we are not accepting any returns.
